Q. How can I change my local access number in my dialer?
A. Please refer to the instructions below to change the phone number in your dialing configuration.
For Windows 3.1: Click on the Network Internet icon and select the Properties option. In the General window, change the area code and telephone number to the appropriate access number for your region. Click OK.
For Windows 95: Click on the My Computer icon on your desktop. Open the Dial-Up Networking folder, and click on the Network Internet icon. Under the File menu, select the Properties option and change the telephone number to the appropriate access number for your region. Click OK.
Q. When should I change my local access number in my dialer?
A. If you move to a new location, please remember to reconfigure your dialer with the appropriate local access number. Updated local access numbers are available at www.internetwork.net/access.htm, or by dialing 903-323-4560.
Q. Why was my local access number busy?
A. Your local access number was at full capacity. Due to this a limited number of calls resulted in busy signals for a limited number of users. We apologize for the inconvenience and are adding capacity as quickly as possible. You should not experience this problem in the future.
Q: My Third Party Software is not working in conjunction with Network Internet.
A. Network is not authorized to assist in the setup or operation of software that Network did not provide. We will be happy to assist you in the event you experience difficulty with your Network Internet software.
Microsoft ® Internet Explorer
Q: Why can’t I open a file or site?
A. See instructions below.
Q: Why do I keep getting a default browser question? The following question keeps appearing: "Internet Explorer is not currently your default browser. Would you like to make it your default browser?"
A. If you click No, this message is displayed each time you start Internet Explorer. This behavior occurs when you have another browser installed in addition to Internet Explorer and your previous version of Internet Explorer was not configured as the default browser.
To configure Internet Explorer as the default browser, start Internet Explorer, and then click Yes when the message is displayed. If you do not want Internet Explorer to be the default browser, click No. To prevent the message from appearing again, click the "Always perform this check when starting up" check box to clear it before you click No.
Q: How do I stop sounds and videos from being played in Internet Explorer?
A. To stop sounds and videos from being played in Internet Explorer, click the Stop button on the toolbar, or press the ESC key. In addition to stopping all sounds and videos that are currently being played, the remaining unloaded portion of the current Web page is not loaded. Because the rest of the Web page is not loaded, any remaining sounds or videos are not played.
Some Web pages include sounds or videos that are played automatically when you access the Web page. If you are using a slow connection to access the Web, the sounds or videos may take a long time to be played, decreasing the performance of Internet Explorer. To stop sounds or videos from being played, click the Stop button or press the ESC key.
Q: What are Cookies and why does Internet Explorer ask me if I want to download them?
A. 'Magic Cookie' or 'Cookies' (as they are commonly called), is a small file on the client side that is generated from the Server you connect to. The site you connect to will generate a 'cookie' then sends it to your hard drive for storage. This way when you re-visit the Web site at a later time, the information on your machine will get updated. The best way to think of a 'cookie' is to think of it like receiving a claim check from the cleaners. When you return to pickup your clothes, you receive the ones that belong to you. This is why when you connect to Web sites you are asked if you wish to receive the 'Cookie.' For more information on this topic, use a search engine of your choice and query on 'cookie definition' or refer to several books from your local bookstores.
Q. Why can't I send mail?
A. Establish your connection to Network Internet before attempting to view or download messages.
Q: How do I send e-mail to someone who is not in my Address Book?
A. You must enter a recognizable Internet e-mail address (that is, user@server). The Address Book recognizes a name only if the full name matches. If you type only the first name, Address Book displays a dialog box with a best guess.
Q. What is Error 615: "Message must include one to: recipient"?
A. The address of the person to whom the message is being sent to is not entered correctly
To correct this problem:
Q. Why is the e-mail attachment I received illegible?
A. This problem is attributed to encoding. There are two different types of encoding and the two are not compatible. Internet Mail uses MIME encoding, while some other mail programs use UUE encoding. To correct this problem, you need to change the encoding method used by Internet Mail.
A. Another way to read garbled messages is by downloading a UUE decoder that will convert the message to a document.
Q. How large should an e-mail attachment be in order to send properly?
A. Currently there is a 2 meg file size limitation on attachments.
Q. Can I have multiple e-mail addresses on one account?
A. Yes please call our customer service representative to help you with this. The telephone number is 903-323-4500 between 8:30am to 5:00p.m. Monday through Friday
Q: What are the system Requirements for Microsoft® NetMeeting?
A. The system requirements for running Microsoft® NetMeeting include:
Q: How do I modify audio settings in Microsoft® NetMeeting?
A. To use the audio features of Microsoft® NetMeeting, you must be using an Internet (or LAN) connection with the TCP/IP protocol. You cannot use the audio features of Microsoft® NetMeeting with a modem-to-modem or IPX/SPX connection. All audio settings are configured automatically when you run Microsoft® NetMeeting for the first time, or when you run the Audio Tuning Wizard after running Microsoft® NetMeeting for the first time. The following audio settings are configured automatically:
To modify your settings: